Pet Dream – Terms of Service

Welcome to Pet Dream. By purchasing products from us or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing our website or placing an order with Pet Dream, you acknowledge that you have read, understood, and agree to these Terms of Service.

2. Products

We strive to ensure all product descriptions, specifications, images, and prices are accurate. However, we reserve the right to correct errors, inaccuracies, or omissions and to update information without prior notice.

Product images are for illustrative purposes only. Actual products may vary slightly due to manufacturing updates or display settings.

3. Orders

All orders are subject to acceptance and availability.

Pet Dream reserves the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• Product unavailability.

• Pricing or listing errors.

• Suspected fraudulent activity.

• Violation of these Terms of Service.

4. Pricing and Payment

All prices are listed in the applicable currency displayed at checkout.

Payment must be received in full before an order is processed and shipped.

Pet Dream reserves the right to change pricing at any time without prior notice.

5. Shipping

Shipping times are estimates only and are not guaranteed.

Pet Dream is not responsible for delays caused by shipping carriers, customs, weather conditions, or other events beyond our reasonable control.

Risk of loss passes to the customer upon delivery to the shipping carrier, where permitted by applicable law.

6. Warranty and Returns

Our Return & Warranty Policy forms part of these Terms of Service.

Warranty coverage applies only to verified manufacturing defects. Customers are responsible for returning products for inspection before any replacement is approved.

Refunds are not available unless a replacement product or replacement part cannot be supplied.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and contact information.

• Using products only as intended.

• Following all care, installation, and safety instructions supplied with the product.

8. Limitation of Liability

To the fullest extent permitted by law, Pet Dream shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Our total liability for any claim shall not exceed the purchase price of the product giving rise to the claim.

Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable consumer protection laws.

9. Intellectual Property

All content on the Pet Dream website, including text, images, logos, graphics, product descriptions, and designs, is the property of Pet Dream and may not be copied, reproduced, distributed, or used without prior written permission.

10. Privacy

Any personal information collected by Pet Dream will be handled in accordance with our Privacy Policy.

11. Changes to These Terms

Pet Dream reserves the right to update or modify these Terms of Service at any time. Changes become effective once published on our website.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Pet Dream operates, unless otherwise required by applicable consumer protection laws.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact Pet Dream using the contact information provided on our website.