Pet Dream – Shipping Policy

At Pet Dream, we are committed to processing and shipping your order as quickly as possible.

Order Processing

• All orders are processed and dispatched within 24 hours of receiving your order and confirmed payment.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

• Once your order has been dispatched, you will receive a shipping confirmation and tracking information (where available).

• Delivery times are estimates only and may vary depending on your location, the shipping carrier, and other factors beyond our control.

Shipping Delays

While we aim to deliver your order promptly, Pet Dream is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, public holidays, or other unforeseen circumstances.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Pet Dream is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist in resolving it.

Contact Us

If you have any questions regarding shipping or your order, please contact the Pet Dream customer support team.